FAQ

Our season runs from September to August of each year and consists of 5 shows.

We have shows everyday of the week except on Mondays. On Sundays we hold a Brunch and an Evening performance. We also hold a Brunch Performance every second Wednesday.

Each show varies in length of time and can run anywhere from 2 hrs to 3 hrs.

The Dinner Theatre has 458 seats in theatre style seating and has 4 elevations. There are no pillars to obstruct your view to the stage. It is 66 feet from the stage to the back wall of the theatre. The theatre has tables of 2 or 4, booths of 4 or 5. Tables can accommodate 6 or 8 people in total. Chairs are swivel bucket. Booths are in the shape of a half circle and has bench seating (more restricted leg room) and are elevated one step up from the tables.

Our theatre has a "Sharing Policy" If you have purchased two (2) seats at a table or booth that will accommodate four (4) people you are obligated to share the other two (2) seats. The Mayfield reserves the right to sell the other two (2) seats without notification.

Yes, there are no stairs in the theatre and it is setup on tiers that are sloped.

No, but the theatre can accommodate any personal hard of hearing system brought in by customers as long as it is an XLR or RCA jack (NO MIDI or 1/8 inch).

Infants and children under the age of 6 years old are not permitted in the theatre.

The buffet closes once the show start, you are welcome to take additional items from the buffet to snack on during the show and at intermission.

The recommended dress code is business casual, no jeans, t-shirts, runners. Management has the right to deny anyone admittance if their attire is not suitable.

If a customer has food allergies or dietary restrictions they can order a special meal that will be served to that individual. They can contact the Box Office to make arrangements for the special meal, we require at least 48 hours notice for the special Meal request.

We do have a special occasion silent announcement screen that runs during meal service.
We also offer cakes (6 x 4) for special occasions; they need to be ordered at least 48 hours before the scheduled show dates. There is a charge for these cakes which can be added to your bar tab. Call the Box Office to arrange
Cake order.

Only during the meal and intermission time, no pictures are to be taken during the performance.

No cell phone or electronic devices are to used during the performance all must be turned off.

You can park your vehicle outside the theatre at the South East corner and also an overflow parking lot across the street from the hotel on the corner of 109 Ave and 167 St. Reserved Parking Stalls for our season ticket holders however parking pass must be visible in the vehicle.

Handicap Parking is available on the south east corner of the Dinner Theatre or by the main entrance to the Hotel.

780-484-0821 and ask for extension 4616 the theatre lobby.

The theatre is non smoking.

We do not have our Dinner Theatre map in the Yellow pages or phone book. The dinner theatre map can be found on our website at www.mayfieldtheatre.ca. You can also request us to email or fax a copy to you or pick up one at the box office.

Comments in regards to the show, buffet, etc. can be sent to the Dinner Theatre Manager at ppino@silverbirchhotels.com or by phone at 780-930-4021.

The Mayfield Dinner Theatre is a professional theatre company, operating under the jurisdiction of the Canadian Actors Equity Association. The Actors/Actresses are members of the Canadian Actors Equity Association.

The Mayfield Dinner Theatre reserves the right to change/cancel advertised shows, dates, or cast. In the event that such an occurrence; our priority would be to reschedule another performance date for all patrons with tickets.

Call Centre hours (phones) are Monday thru Saturday: 10am - 6pm
Ticket Office hours are Monday thru Saturday: 9am - 7pm

There is no gratuity added to the ticket price at the time of purchase. The recommend Gratuity of 20% on ticket price and drinks can be left at your table on your show date.

You ticket includes the Dinner Buffet (which includes Coffee and Tea) and the Dinner Theatre Production showing at that time.

We do not offer seniors discount on tickets however our Wednesday Brunch prices are a reduced rate for our seniors.

We do not offer student discounts however we do offer group rates for groups of 10 or more.

The children prices are for children ages 6 through 12 inclusive. The child ticket price is $49.00 plus tax.

If you know the show date that you would like to book as a gift we you can purchase tickets for that date however if the date does not work for them they would have to exchange the tickets for another date. A service fee of $5.25 per ticket will be charged to do the exchange. We do recommend that you purchase a gift card for a set amount and they can then choose a show date that best suits them.

If you can not find your tickets call the box office to confirm your date and seats. On the day of your performance after the doors opening go to our Theatre Representative at the desk to the right of the Coat Check, they will ask for Picture ID to verify you are the person that the tickets have been booked under and what table you are at for that evening. If the purchaser name is different from the person attending, please notify the box office with the name of the person that will be using the tickets so we can inform our Theatre Representative at the desk for that evening.

Exchanges may be made up to 2 days prior to your date of attendance. You may call or visit our ticket office to book your new show date. Once we have received your request for the new show date, we do require you to bring your original tickets to the ticket office within 48 hours to do the exchange.

There are no exchanges after the scheduled show date. Tickets may be exchanged within the same production only.

Exchanging to a special event (New Year's Eve, etc.) you will be required to pay regular price, owing the difference from your other ticket price.

The service charge for exchanges will be waived for Season Ticket Members as well as 3-Play Mini Subscription Members. The service charge will apply to any extra tickets purchased.

Tickets can only be held for a maximum of 48 hours if you currently have tickets and need to exchange them to another date. Tickets can not be held for new purchases.

We do not exchange or refund for missed show dates. You always have the option to give or sell your tickets to family or friends.

Rush tickets (last minute discounted tickets) can only be purchased on the day of the show (depending on availability) and you will be given seating assigned by the agent at the time of booking.

Tickets are held at the box office. They can be picked up at the box office anytime during our hours of Operations. If they are not picked up before the show date they can be picked up in the lobby of the dinner theatre on the day of your show just after the doors open at the table to the right of the Coat Check area. They will be held under the persons name that the tickets were purchased under.

We do not mail out our tickets in case they get lost in the mail.  This could cause a problem on the day of your performance if someone gets a hold of the lost tickets and tries to use them for that performance.

There are additional fees added to all ticket purchases made on-line. There is a processing fee of $3.00 per transactions as well as ticketing fee per ticket anywhere up to $6.50 per ticket. These fees are non-refundable. If you want to avoid these fees call the box office to book your tickets.

Our tables only hold a maximum of 4 we can only permit sales on-line of 4 tickets. If we were to book more than 4 tickets on-line we could not guarantee that the tables would be together and could be at different areas in the theatre

Gift cards can only be purchased in our ticket office by calling 780-483-4051 or toll free 1-877-529-7829. Gift card purchases over the phone require a credit card authorization form to be completed. Ask the ticket sales agent for all details.

We dont mail out Gift Card as they are considered as cash and if they get lost in the mail we would not be responsible. You can arrange Courier pick up if you wish us to send out your Gift Cards. The Gift Cards can also be left at our office and we can issue a letter to you to give as part of the gift. The person receiving the Gift Card can call the box office to book with us or they can come to the box office to pick up the Gift Card.

Tickets are held at the box office. They can be picked up at the box office anytime during our hours of Operations. If they are not picked up before the show date they can be picked up in the lobby of the dinner theatre on the day of your show just after the doors open at the table to the right of the Coat Check area. They will be held under the persons name that the tickets were purchased under.

Gift Cards do not have expiry dates and can be used at anytime.

Gift Cards that are lost or misplaced can not be reissued.

On the back of the Gift Card is a toll free number you can call to check your balance. The number is 1-800-242-5353.

Gift cards are purchased as a dollar denomination and no GST is charged.

Mayfield Gift Cards are redeemable at: Mayfield Dinner Theatre, Vic's Steakhouse, botaniCa Restaurant, The Gallery Bar, and Hotel Guest Rooms Packages.

Tickets are held at the box office. They can be picked up at the box office anytime during our hours of Operations. If they are not picked up before the show date they can be picked up in the lobby of the dinner theatre on the day of your show just after the doors open at the table to the right of the Coat Check area. They will be held under the persons name that the tickets were purchased under.

You can book your tickets over the phone by giving your gift card number and any additional payment (Credit Card). Gift Cards can not be used for on-line purchases.

We are currently looking into the possibly of setting up Gift Card Sales online. Your best option is to visit the Box Office at the Mayfield to Purchase your gift cards.

No, we are no longer affiliated with Stage West Calgary and do not accept Calgary Stage West Gift Certificates.

Our taxes for rooms amount to 10.05%. We have GST as well as tourism levy, and destination marketing fee added on to the price of the Hotel Packages.

All Dinner Theatre Packages must be booked at the Mayfield Dinner Theatre Box office.

Two different booking systems are used to book the Dinner Theatre Package, one system to book the tickets and another system to book the room.

Dinner Theatre Packages vary daily in price depending on the date you are booking and the room type that you choose for your package.

Season tickets go on sale to the general public starting in June.

There is a 15% discount off the Regular Price tickets for Season Ticket holders that want additional tickets.  The tickets need to be purchased under the Season Ticket holder's name.

Our three play mini subscriptions consists of the last three shows of our season and can be purchased at a discounted rate for either section of the theatre. Three Play Mini Subscriptions are not available on Fridays, Saturdays Evening or Sunday Brunches.

3-Play Mini Subscriptions go on sale in the fall but you can contact the box office and we can put your name on a waiting list and call you when we start selling 3-Play Mini Subscriptions.

All donation Requests can be sent to the Attention of Caroline Thompson our Director of Sales and Marketing.